Dental Office Administration Course Outline

PDA Dental Office Administration Course Outline

The following subjects are covered in depth from both a class lecture standpoint and practical clinical experience. The morning lecture is followed by an afternoon of clinical “hands-on” training in our state-of-the-art practicing dental office. [tab name=”Week 1″] Introduction to Dental Office Administration

a) Definition and responsibilities of Dental Administrator

b) Organizational skills/ Time management

c) Professionalism, attitude, confidentiality, teamwork
Telephone Skills and Etiquette 

[/tab] [tab name=”Week 2″] Scheduling Appointments

a) Intro to Dentrix Appointment Book

b) Appointment scheduling/ Operatory protocol

c) Patient input 

Specialists and referrals 

[/tab] [tab name=”Week 3″] Ethical, Legal and Regulatory Issues and Responsibilities 

a) American Dental Association Code of Ethics

b) Dental Regulations and the role of Government Agencies 

[/tab] [tab name=”Week 4″] Dentrix Family File 

a) Documentation of patient

b) Creating the file

c) Medical Alerts and flags

d) Patient Notifications 

[/tab] [tab name=”Week 5″] Dentrix Family File Continued 

a) Navigating the Family File

b) Patient statutes

c) Notes in Family File 

[/tab] [tab name=”Week 6″] MIDTERM Exam 

Intro to Dental Insurance

a) Obtaining patient insurance information

b) Inputting dental insurance into Dentrix

c) Predetermination of services and coverage services

d) Insurance Verification sheets 

[/tab] [tab name=”Week 7″] Dental Insurance Continued 

a) Dentrix Ledger

b) Dental Claim form

c) Explanation of Benefits

d) Claims submission process 

[/tab] [tab name=”Week 8″] Dental Terminology and Anatomy 

a) Anatomy of the Oral Cavity

b) The Teeth

c) Growth and Development of the teeth 

[/tab] [tab name=”Week 9″] Dental Services and Coding 

a)    Dental Treatment

b)    Diagnostic Services

c)    Preventative Services

d)   Restorative Services

e)   Endodontic Services

f)    Periodontic Services

g)   Prosthodontic Services

h)   Oral and Maxillofacial Surgery

i)    Orthodontic Services 

Intro to Dentrix Chart and Treatment Planning 

a) Dental charting codes, colors and rules

b) Documentation of patient 

[/tab] [tab name=”Week 10″] Dental Radiology 

a) Rules and Regulations of radiology

b) Types of dental x-rays

c) Procedures that require dental x-rays

d) Identifying teeth in dental x-rays 

Dentrix Office Manager 

a) Batching claims

b) Billing reports

c) Accounts Receivable/ Accounts Payable

d) Insurance payments

e) Posting payments

f) Collections

g) Office Reports 

[/tab] [tab name=”Week 11″] Employment Skills and Job Search Strategies 

a)     Resume

b)     Marketing Yourself

c)     The Job Interview 


[/tab] [tab name=”Week 12″] Final Exam


[/tab] [end_tabset] 

Call us today to reserve a seat in our next class!

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